Shipping Policies

HouseTie understands that getting your items to you in a timely manner is important to you, so we process your order swiftly. You can expect to receive most items within 4-5 business days. Please note that because we make every effort to ship your product as quickly as possible, once your item(s) have shipped we are unable to make any changes to your order.  If there are additional items that you want to have shipped you can start a separate order.  

About Free Shipping

Items $50 and over Ship FREE, via standard ground service, to locations within the contiguous United States. 
Additional charges apply for shipments to Alaska and Hawaii.
Most orders ship via UPS Ground, Fed Ex, USPS 1st class or USPS Priority.

Tracking Your Order

Once your order leaves the warehouse, a tracking number will be emailed to you. Tracking codes take one business day to activate or populate on shipping company website.

Backordered Items

Although we make every effort that all items shown on HouseTie are in stock or show the item as marked as "Backordered", occasionally an item may be ordered while being ordered by another shopper.  If an item is out of stock you will be contacted as soon as possible. You will have the option of waiting for the backordered item, splitting the shipment and having all the in-stock items sent immediately, choosing a replacement item or cancelling the backordered item altogether.

Flat-Rate Shipping

Orders under $50 ship for just $9.95, via standard ground service, to locations within the contiguous United States.

Ground Shipping

Up to 5 Business Days (does not include processing time or weekends). 
Your package may be delivered on a Saturday if shipped via FedEx Home or USPS. 
Ground shipping is not available to Alaska or Hawaii or for P.O. Boxes or military APO/FPO addresses at this time.

Expedited shipping

Expedited shipping is available on certain small items at an additional charge and is non-refundable on returns. Expedited shipping on in-stock orders placed by 5pm ET Monday through Friday will ship the same day and will arrive on a business day, according to the shipment type chosen below. 

3-Day Service

3 Business Days (does not include processing time). No weekend delivery.

2-Day Air Service

2 Business Days (does not include processing time). No weekend delivery.

Next-Day Air

Next-business-day delivery by 4:30 p.m. local time to most U.S. addresses; by 8p.m. to rural areas. No weekend delivery.

 Lost or Damaged Packages

If your package arrives damaged, or if you are missing any items from your order, please call us immediately at 800-513-2440. For your safety and records it is advisable to send us an email as a follow up to your call.  Your email should be sent from the email associated with your HouseTie online account.  We will take care of the problem as soon as possible. Please be sure to save your box and all packing materials in case an inspection or pickup is needed.

Freight Shipping

Large or heavy items typically ship within two business days. Freight delivery is typically 2-5 business days (Monday through Friday). Allow extra time for delivery to remote addresses. Free freight shipping is available to most physical addresses in the US. (Alaska and Hawaii will incur additional fees. Sorry, we do not ship to P.O. Boxes.)

The freight carrier will contact you to schedule delivery. Someone will have to be on hand to meet the driver and sign for the package. The driver will lower the package to the ground and place it curbside at the end of your driveway. Placement of item on driveway, sidewalk or in the home and package material removal is not provided but is at the discretion of the driver. This is a large, heavy item, so arrange to have additional people help you. Please keep the product packaging. You'll need it if you have to return your item.

Shipping to Canada

HouseTie does not currently ship items to Canada or outside USA.

Shipping Restrictions

At this time, we are currently do not ship to P.O. Boxes and Military APO/FPO addresses.