Supply Chain Notice Updated 4-13-2022
Due to Supply Chain issues there might be delays up to several additional business days for furniture items and non essentials. Modway Brand is experiencing an approximate 4 to 6 business day delay in shipping out for some large items. This notice supersedes other notices herein. If you have an order that you are waiting for we are informing all of our customers their ETA within the next 2 business days. Over 95% off all orders are being shipped on time.
HouseTie understands that getting your items to you in a timely manner is important to you, so we process your order swiftly. You can expect to receive most items within 4-5 business days after they ship unless they are oversize which may take several more days. Please note that because we make every effort to ship your product as quickly as possible, once your item(s) have shipped we are unable to make any changes to your order. If there are additional items that you want to have shipped you can start a separate order.
Covid 19 Notice
Due to Covid 19 there might be delays up to several additional business days for large furniture items and non essentials. This notice supersedes other notices herein.
About Free Shipping
Items $50 and over Ship FREE, via standard ground service, to locations within the contiguous United States.
Additional charges apply for shipments to Alaska and Hawaii. Please call.
Most orders ship via UPS Ground, Fed Ex, USPS 1st class or USPS Priority.
Tracking Your Order
Once your order leaves the warehouse, a tracking number will be emailed to you. Tracking codes take one business day to activate or populate on shipping company website after your item is shipped.
When you see "Est. Restock Date" just above the "Add to Cart" button that means that the item will be restocked in the warehouse on or about that date. your order will be prepared and be readied for shipment thereafter. Although we make every effort that all items shown on HouseTie are in stock or show the item as marked as "Backordered", occasionally an item may be ordered while being ordered by another shopper. If an item is out of stock you will be contacted as soon as possible. You will have the option of waiting for the backordered item, splitting the shipment and having all the in-stock items sent immediately, choosing a replacement item or cancelling the backordered item altogether.
Orders under $50 ship for just $9.95, via standard ground service, to locations within the contiguous United States.
Up to 5 Business Days (does not include processing time or weekends). Keep in mind that large appliances, larger vanities and oversized furniture may take several extra days.
Your package may be delivered on a Saturday if shipped via FedEx Home or USPS.
Ground shipping is not available to Alaska or Hawaii or for P.O. Boxes or military APO/FPO addresses at this time.
Expedited shipping is available on certain small items at an additional charge and is non-refundable on returns. Expedited shipping on in-stock orders placed by 5pm ET Monday through Friday will ship the same day and will arrive on a business day, according to the shipment type chosen below.
3 Business Days (does not include processing time). No weekend delivery.
2-Day Air Service
2 Business Days (does not include processing time). No weekend delivery.
Next-business-day delivery by 4:30 p.m. local time to most U.S. addresses; by 8 p.m. to rural areas. No weekend delivery.
Lost or Damaged Packages - IMPORTANT
If you have ordered a bathroom vanity with a natural stone top please open up the top of the package and examine the stone top to ensure it has arrived without damage. Please do this while shipper is present and then you can sign for your order or REFUSE IT if it is damaged. Claims are very hard to process if you do not point out damage right away and may delay any replacement delivery.
If your package arrives damaged, or if you are missing any items from your order, please call us immediately at 800-513-2440 and/or email us at firstname.lastname@example.org. For your safety and records it is advisable to send us an email as a follow up to your call. Your email should be sent from the email associated with your HouseTie online account. We will take care of the problem as soon as possible. Please be sure to save your box and all packing materials in case an inspection or pickup is needed.
Large or heavy items typically ship within two to four business days. Freight delivery is typically 2-5 business days after leaving the warehouse (Monday through Friday) depending upon your location and size and weight of item(s). Allow extra time for delivery to remote addresses. Free freight shipping is available to most physical addresses in the US. (Alaska and Hawaii will incur additional fees. Sorry, we do not ship to P.O. Boxes.) Note: You may not change the address of your delivery unless you contact HouseTie prior to shipment. Contacting us while shipment is in transit may result in an extra fee by the shipping company.
The freight carrier will contact you to schedule delivery. Someone will have to be on hand to meet the driver and sign for the package. The driver will lower the package to the ground and place it curbside at the end of your driveway. Placement of item on driveway, sidewalk or in the home and package material removal or unpacking is not provided but is at the discretion of the driver. This is a large, heavy item, so arrange to have additional people help you. Please keep the product packaging. You'll need it if you have to return your item.
Shipping to Canada
HouseTie does not currently ship items to Canada or outside USA.
At this time, we are currently do not ship to P.O. Boxes and Military APO/FPO addresses. Destinations in neighborhoodsd with low power lines, steep hills or driveways or low tree branches may hinder the ability of some larger delivery vehicles to complete delivery so let us know if there are any of these conditions.